Sebagaimana diketahui bahwa salah satu tugas utama manajemen adalah mempertahankan keberadaan ( existence) dan meningkatkan kinerja (performance) organisasi yang dikelolanya.
Pimpinan perusahaan adalah merupakan pemimpin (leader) yang menentukan arah (direction) pencapaian tujuan perusahaan tersebut (setting the paradigm)
After the first edition of this book was honored with the Mckinsey Foundation Award, we were pleased to find that many people took the occasion to contact us to tell us how they were using the book and to give us their opinions on its strong and weak points.